My Account - Pay Bill LIDA 2014 Application Refer-A-Friend
FAQs
ABOUT STARTEX POWER
RETAIL COMPETITION FACTS
  • How can I read my own meter?
  • Where can I learn more about energy and energy-related topics where the information is presented in a way that is easy to understand?
  • What does retail competition mean?
  • What changed when retail competition began?
  • Who is involved in providing my power now that Texas is a competitive retail energy market?
  • There are so many acronyms! What do they mean?
WAYS TO CONNECT TO STARTEX POWER
  • I am moving and can’t choose StarTex Power at my new address. How do I close my account?
  • I recently signed up with StarTex Power but changed my mind. How do I cancel my service request?
  • I want to end my service with StarTex Power and go to another provider.
  • Should I choose a move-in or a switch?
  • Should I choose a Standard Switch or a Self Selected Switch?
  • Help! I have always paid my bills on time but your website says I need to pay a deposit!
  • Where can I get a copy of my contract terms and conditions?
  • If I select a contract, is there a fee for cancellation?
  • I am moving in to my new home in less than 3 business days, why can’t I get power sooner?
  • Why do you need my Social Security Number (SSN)?
  • What is this Pass-Through Charge on my first invoice?
  • Will you check my credit?
ABOUT ONLINE ACCOUNT MANAGEMENT/ ONLINE PAYMENTS
  • What is a CVV?
  • How do I sign up for an online account?
  • How do I pay my bill online?
  • What can I do with an online account?
  • What forms of payment do you accept?
  • Can I go somewhere to make a payment in cash?
  • How do I change or renew my contract?
WHAT DO I DO DURING A POWER OUTAGE?
  • My power has gone out, who should I call?
  • Should I call my metering company, or StarTex Power?
CONTACT US