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Contact Us

You can reach one of StarTex Power's friendly representatives at the following numbers:

Internet Address:

http://www.StarTexPower.com

For Service:

service@StarTexPower.com

For Compliments:

compliments@StarTexPower.com

For Suggestions:

suggestions@StarTexPower.com

Mailing Address:

P.O. Box 650827
Dallas, TX 75265-0827

Telephone Number:

713-357-2800 or
Toll-Free 1-866-917-8271

Customer Service Fax:

1-866-477-8576

Sales Fax:

713-357-2890

Hours of Operation:

Monday – Friday 7 a.m. to 8 p.m. CST
Saturday 8 a.m. to 5 p.m. CST


24-hour Power Outage Contact Numbers

In the event you experience an outage, please call the appropriate number below for your service area. If you have any questions regarding your service area, call us at 1-866-917-8271.



ONCOR Delivery Company (Dallas, Fort Worth Service Area)

1-888-313-4747
To view the current outage map: http://www.oncor.com/community/outages/


CenterPoint (Houston Area)

1-800-332-7143
To view the current outage map: http://gis.centerpointenergy.com/OutageTracker/


AEP Central (CPL Service Area)

1-866-223-8508
To view the current outage map AND report an outage using their website: https://www.aeptexas.com/outages/report/


Texas-New Mexico Power Company (TNMP Service Area)

1-888-866-7456
To view the current outage map AND report an outage using their website: http://www.tnmp.com/customers/power-outages.htm?source=m0tl2


AEP North Texas (WTU Service Area)

1-866-223-8508
To view the current outage map AND outage using their website: https://www.aeptexas.com/outages/report/


Sharyland (Mission/McAllen)

1-956-668-9551


Sharyland (Brady, Celeste, Colorado City, and Stanton)

1-800-442-8688