Contact Us

You can reach one of StarTex Power's friendly representatives at the following numbers:

Internet Address:

http://www.StarTexPower.com

For Service:

service@StarTexPower.com

For Compliments:

compliments@StarTexPower.com

For Suggestions:

suggestions@StarTexPower.com

Mailing Address:

P.O. Box 650827
Dallas, TX 75265-0827

Telephone Number:

Toll-Free 1-866-917-8271

Customer Service Fax:

1-866-477-8576

Sales Fax:

713-357-2890

Hours of Operation:

Monday – Friday 7 a.m. to 8 p.m. CST
Saturday 8 a.m. to 5 p.m. CST


24-hour Power Outage Contact Numbers

In the event you experience an outage, please call the appropriate number below for your service area. If you have any questions regarding your service area, call us at 1-866-917-8271.



AEP Texas Central Company (formerly Central Power and Light)

1-866-223-8508
To view the current outage map AND report an outage using their website: https://www.aeptexas.com/outages/report/


AEP Texas North Company (formerly West Texas Utilities)

1-866-223-8508
To view the current outage map AND outage using their website: https://www.aeptexas.com/outages/report/


CenterPoint (Houston Area)

1-800-332-7143
To view the current outage map: http://gis.centerpointenergy.com/OutageTracker/


ONCOR Delivery Company (Dallas, Fort Worth Service Area)

1-888-313-4747
To view the current outage map: http://www.oncor.com/community/outages/


Sharyland Utilities (Mission, McAllen, Brady, Celeste, Colorado City, and Stanton)

1-956-668-9551


Texas-New Mexico Power Company (TNMP Service Area)

1-888-866-7456
To view the current outage map AND report an outage using their website: http://www.tnmp.com/customers/power-outages.htm?source=m0tl2