"I have been so very pleased with my savings so far with switching to StarTex from "REP A". Just wanted to say thanks for making it such an effortless transition. I love your low rates!"

"StarTex, thank you very much for speaking to me on the phone about the plans and services. You were very kind and knowledgeable. Your conversation with me has made me switch my plan from "REP A" to you guys. I have called over five other services in the last week to get assistance and you were the friendliest and most knowledgeable. Thank you for your time and please share this with your supervisor."

"Feel free to share with your supervisor or management that besides the great rate, a big reason I decided to try you guys out was because of your prompt, courteous, friendly and PERSONAL service. It's so refreshing to actually receive an email with a personal email address/direct phone line and offer to help in the future vs. an anonymous customer service response. I've worked in a telecom service center and I know how expensive it is to personally address customer's issues but I believe that service plays a huge role on why people select a carrier. Keep up the great work and if the service is as great as this initial experience, I'll definitely be referring you to my friends!"

"Sir, I would like to thank you for your "BETTER" service first, by allowing customers to know how to contact you and your other executives. Your company appears to be very friendly and customer quality focused. I am leaving "REP A" because they could not do a better job than to take my money without good customer service. Thank you, I look forward to the change."

"Dear Sirs
I congratulate you for creating an efficient and user friendly website for your users. I just signed up for your month to month service and I am sure it should be a good plan. I would recommend your co. to many of my friends and further propagate your company's offers as you may understand word of mouth is the best viral marketing that actually counts. I appreciate once again your crystal clear and open policy and wish you all success in your business.
Yours sincerely"

"Hello,
My name is David T., and I just signed up for service with your company. I switched from "REP A". I want to tell you how much of a pleasure it was to call your company to check the status of my account. Your account Representative was very gregarious and helpful. I am very concerned about the energy policies on our state and federal level. I would hope that your company is looking at new alternatives for creating energy. Don't follow the other electrical companies. Do something different, look toward the future. Your company has an opportunity to change the whole industry and be it's leader for years to come.
Thanks for your time."

"Dear StarTex,
I want to take the time to compliment you on your Customer Service Department. I have been in the process of switching my electric company (to StarTex Power) today, and I have spoken to three of your representatives. I just can't find the words, to express to you how helpful they were, and how impressed I am with them.
I started with Matt B....he was so helpful with all of my questions....I could tell that he really cares about people, and he made a very good first impression for your company. He is very knowledgeable as well. I then decided to sign-up online....to take advantage of your special offer. I ran into a problem online, and called back in to talk to customer service. I'm sorry that I didn't get the young man's name that time....but he was very helpful as well, and suggested I call my current electric company.
The last time I called your Customer Service Department, I talked with Karen B....a wonderful and caring young woman, that really went out of her way, to make sure that I was happy with the whole sign-up process. She was very professional....as well as being very warm, friendly and understanding. She calmed my fraying nerves, and clarified everything for me. If you have any special awards for your representatives, she should definitely receive one. Genuine caring for people is a wonderful quality.
It is so rare to find a company that has customer service people of this caliber, and you have three (that I know of). Because of this, (along with all of your other benefits), I feel that I have made the right decision to become a customer of StarTex Power. Congratulations on your GREAT people!!
Warmest regards,"

"Hello StarTex,
I wanted to be confident on switching from "REP A". I wanted to know more about StarTex to gain that confidence. I reached one of your representatives. Your representative was an absolute joy to speak with and quite helpful. She gave me the confidence to switch to StarTex. Just thought you should know."

"I just wanted to say thank you so much for the help. I was very impressed with my first problem call to your company. I just changed over service to you about a month ago. The power went out today and I thought that there was a problem with switching the service. When I called I spoke to a Miss Kelly who was very professional and efficient. I had answers in less than 3 minutes on the phone. It was awesome to have such great service. I was pleasantly surprised. I have been dealing with Reliant Power for 10 years plus and every time I had to call them I had to wait and wait and wait for anyone to even help. Then the people I got on the phone were so rude to deal with. I just hated calling them. I just wanted to thank you for the great service and a bonus of good pricing. I sure will recommend you to anyone who fusses about Reliant Energy."

"I called the StarTex Power agent and he explained the current plans that were offered at StarTex Power. All I needed to do was send an email to customer service and request a change to my existing service. He spent the time necessary to make sure I understood my options, he was very calming. I appreciate the great people on your staff. The agent made me forget about the fiasco of my other electric provider."

"StarTex Power, I have certainly been delighted with your service provided and I am spreading the word for people to call and switch to you. Thanks again!"

"StarTex Power, Thank you so much for the prompt attention on my account change request. One less thing for me to worry on! Thank you as well for your kind wishes. I love being a Soldier and the opportunity to meet people such as you in my travels. I am honored to do what I do. Thank you for supporting a Soldier. You may think you were just doing your job, but you do it with a warm personality and wonderful attitude. You can’t make people care; there isn’t enough money in the world. You really care and it makes a difference! Warm Regards"

"StarTex Power Agent, Thank you so much for handling my account changes, you've been so helpful, and made the process so pain free, please forward this to your supervisor and let them know how great you've been! Again, thank you! Good customer service is so refreshing! Regards."

"The StarTex Power representative was the reason I am switching to you. She answered my email promptly and followed up on a second question. I was considering a company that was less expensive, but after talking to their customer rep located in another country, I decided I'd rather work with you."

"To Whom It May Concern: Today, the StarTex Power agent handled my questions on my account in a very friendly and professional manner. I sooooooooo appreciate that. In addition he handled four new orders for switching service to Star Tex very quickly and efficiently and rendered excellent customer service on these transactions also. Thank You"

"To Whom It May Concern: Today, the StarTex Power agent handled my questions on my account in a very friendly and professional manner. I sooooooooo appreciate that. In addition he handled four new orders for switching service to Star Tex very quickly and efficiently and rendered excellent customer service on these transactions also. Thank You"

"“I would like to take this opportunity to compliment the StarTex Power agent who has been a tremendous help in trying to help me set up transfer service to a home I am trying to purchase. Through all that has transpired, she never gave up on me and continually made sure that I had the correct amount of time needed for transfer. She was always available for me to talk to even if it was a question that had been answered many times before. She remained cool, calm and collective” Regards,"

"Good evening. I thank you for the wonderful service you have provided us for the last few years. We are moving and have no choice but to go with the only company that services our area because they are still regulated. If I move again to an area you service, I will be back with StarTex Power. Thanks again"

"To the Supervisor I had a most wonderful visit with your StarTex Power agent today about my account with Star Tex Power. He was very informative and was able to answer all my questions. Not only could I tell he liked his job, later in the conversation he actually stated that he loved his job. Most of your workers really seem to like their jobs there, how cool is that!!! Keep up all your great work! Thank you,"

"Thank you for your help with my questions and concerns. This experience has shown me that StarTex really does care and it is not just a slogan. I thank you for the time you spent and your concern for my issues. Not many companies can say that there COO ever really looks at the customers concerns but it is clear that your company is a step above the rest. I am almost glad that I had my concern to begin with b/c it shows me that your company will take care of me. Warmest Regards,"

"I had been shopping around for electricity service and had contacted around 14 companies prior to making a final decision. When I spoke to the StarTex Power agent, I received the most helpful, courteous and professional customer service I had ever experienced with any company before and this allowed me to feel confident in my decision choosing StarTex Power as my new retail electric provider. Thank you StarTex Power,"

"StarTex Management, I am a customer with StarTex power and recently had a situation with my electricity where it was switched to someone else's name by accident. That person had given my address as theirs and I was no longer with StarTex. I received a termination letter from StarTex and I immediately called to see what was going on. This switch was done without my knowledge. I originally spoke with a StarTex Power agent and he was VERY helpful and provided me with the steps that I needed to take to get this resolved. This happened on Friday and I was not able to talk with Centerpoint until Monday, but the StarTex Power agent gave me his extension and advised me to call him any time for additional assistance. I was able to talk to centerpoint on Monday and when I called the StarTex Power agent back to tell him what I had found out, I was informed by another agent that his wife had had a baby and was not available. The new StarTex Power agent stepped in and resolved the situation without a problem. He informed of what was going to happen and forwarded me the e-mails he sent to your service dept. to have me re-instated as a customer. I am back on track with StarTex and wanted to let you know that I was very pleased with the assistance from both of the StarTex Power agents Thank you,"

"StarTex Power Management: I spoke with the VP of Service yesterday afternoon, and he said to e-mail a request that you extend my account for another three months. I work as a CSR in a call center, and I just want to let you know that the VP was there for me (the client) and was very friendly and informative, and since that is very hard to come by, I appreciate that very much. Thanks,"

"Dear Management: This is GREAT feedback from me for help from the StarTex Power agent concerning a call I made to try and fix a problem that I had. Number one, the wait time on the phone was awesome, so quick. One hundred percent professional and so helpful. What was even better, he gave me his number for a follow up. I am very thankful."

"Dear Management, I just wanted to pass along my feedback on dealing with one of your StarTex employees yesterday. Last night I called StarTex to make a payment on the phone. The StarTex Power agent answered on the first ring and she was very friendly. It is great to be able to get through to a real person. These are the direct contact people with your customers and I hope you treasure them. Thanks for over one year of your service. The other electric provider I used to be with have been trying to win me back but I just laugh at them when they lie to me on the phone."

"Dear Customer Service Manager, I would like to take a minute to express my gratitude and appreciation for your commitment to customer service. Today I spoke with one of your Customer Service Representatives. I had explained to him that I was a recent customer with Star Tex Power and I had a major problem in that I was still being double billed from my old company. I had attempted several times with my old company to get the problem corrected but had not been successful. He quickly took down some information and verified that I had in fact been switched over to Star Tex Power. He went one step further to call my old power company while I was still on the line to ensure that my transfer was complete and ensure that I would no longer be double billed from them. I know he probably spent more time than normal assisting me on my problem but he actually showed that he was committed to providing his customer with the best customer service possible. I greatly appreciate his efforts and commitment. Thanks again,"

"Special Acknowledgment is noted for The StarTex Power agent and the Supervisor of StarTex Power for their expertise in correcting and servicing an issue that StarTex Power did NOT Cause. Following Due Diligence Procedure(s), The StarTex Power agent was able to isolate the cause of this situation. His immediate actions were to 'solve' the issue now, not later. With a later follow up phone call, he had no hesitation to involve the Supervisor. The weather was forecast to be in the mid-20. (The actual temperature reached 20 by 6AM). The Supervisor offered that if we had to find a hotel for the evening if the power was not restored, StarTex Power would reimburse the expenses. At approximately 8:45PM, the same day, power was restored. Appreciation is extended to both. Great Customer Service! Thank You!"

"To Whom It May Concern, I wanted to drop a line to give a much appreciated "THANK YOU" to the StarTex Power agent and the VP of Service at your customer center. I have had some health problems as of recent for the last few months. Times have been tough and my wife and I had been a little slow on paying bills. I received a call from Star Tex saying we were getting a disconnect and we needed to pay ASAP. I called back and explained my situation and I needed an extra 3 -4 days until my payroll check arrived in the mail. The StarTex Power agent stepped in to action and treated me like a friend or as my wife said, "Family member". He got with his manager and was able to help us through a hard time. His attitude was a real plus in this time of need for us. We had been customers of another electric provider for ever before we became customers of yours. The other electric provider never had this kind of customer service. I'm sure the StarTex Power agent his boss hear all kinds of stories every day, some true and some that are just plain lies. Whether the StarTex Power agent believed me or not, he went in to action to help me. We need more people like him in customer service. I think Star Tex has found a valuable employee. I suggest giving the agent who helped me his own class for training and giving him a chance at the management level. I have been around customer service for many many years and he truly is a diamond in a mountain full of fake gems. Take good care of him and I’m sure his value will be returned many times over. Everyone will now know who the best Power Company in Texas is! Thank you. Your service truly meant a lot to us."

"To whom it may concern, Hello my name is Todd and I am a customer of StarTex power. I would like you to know that my sales rep was probably the most courteous and professional sales rep that I can think of in my time. She was just as friendly after the sale as she was before the sale and stayed in touch with me nonstop until my needs were met, and followed up with me after words as well. It is in my personal and professional opinion that if StarTex power continues to hire reps like her you will put a huge gap between you and your competition. Thank you for your help and I look forward to working with you in the future."

"To Whom It May Concern, I am writing in regard to a customer service agent. She has been helping me out here recently with numerous connections. I wanted to inform you of her quality of service she has given me in the past, present, and here soon in the future. She has been an asset to me, by getting the job done the first time. She is extremely polite, and hard working. In the past I have had a few complications with a commercial connection, and she helped resolve the situation, even though it was not her department. If she can take the time to help me constantly, I will take the time to inform the proper person(s) of her great and continual help. She is truly an asset to my company, and should be one for your company too. Kindest Regards"

"I wish you did [provide power in Victoria]!! You guy's give great service and I tell everyone they need to be with Startex !!"

"StarTex, Thanks for getting back to me so quickly and for the personal service!"

" Hi StarTex!
Wow, thanks for the speedy (or any) reply to my email!.

Thank you for your prompt reply to my email question. Good way to impress me!"

"StarTex, thank you very much for the help with our company. I am very pleased that I switched to StarTex.
Thank you,"

"Your customer service is top-notch. Customer Service agents were great, and it was so nice to NOT be on hold at all."

"Thanks StarTex for being SO helpful....can't wait to see the savings for me.....thanks,"

"Thanks for the fast reply. This gives me another reason of why I choose StarTex beyond just cost savings - Listening and Service."

"Thanks for all of your help StarTex. I just changed to StarTex Power. Your immediate responses to my questions helped make the choice easier. "

"Thank you so much for all your help StarTex. I am so glad that I have chosen your company as my provider. Ya'll have been wonderful through this crazy process, and I greatly appreciate it!!!
Thanks again, "

"Your quick email response and not waiting on hold when I called earlier today have made my decision to switch to StarTex. Thanks for the timely reply in your busy schedule"

"I would like to thank you very, very much for helping me to not lose power during my change of residence problem. You are great!"