"StarTex Power, I have certainly been delighted with your service provided and I am spreading the word for people to call and switch to you. Thanks again!"

"StarTex Power, Thank you so much for the prompt attention on my account change request. One less thing for me to worry on! Thank you as well for your kind wishes. I love being a Soldier and the opportunity to meet people such as you in my travels. I am honored to do what I do. Thank you for supporting a Soldier. You may think you were just doing your job, but you do it with a warm personality and wonderful attitude. You can’t make people care; there isn’t enough money in the world. You really care and it makes a difference! Warm Regards"

"StarTex Power Agent, Thank you so much for handling my account changes, you've been so helpful, and made the process so pain free, please forward this to your supervisor and let them know how great you've been! Again, thank you! Good customer service is so refreshing! Regards."

"The StarTex Power representative was the reason I am switching to you. She answered my email promptly and followed up on a second question. I was considering a company that was less expensive, but after talking to their customer rep located in another country, I decided I'd rather work with you."

"To Whom It May Concern: Today, the StarTex Power agent handled my questions on my account in a very friendly and professional manner. I sooooooooo appreciate that. In addition he handled four new orders for switching service to Star Tex very quickly and efficiently and rendered excellent customer service on these transactions also. Thank You"

"Good evening. I thank you for the wonderful service you have provided us for the last few years. We are moving and have no choice but to go with the only company that services our area because they are still regulated. If I move again to an area you service, I will be back with StarTex Power. Thanks again"

"To the Supervisor I had a most wonderful visit with your StarTex Power agent today about my account with Star Tex Power. He was very informative and was able to answer all my questions. Not only could I tell he liked his job, later in the conversation he actually stated that he loved his job. Most of your workers really seem to like their jobs there, how cool is that!!! Keep up all your great work! Thank you,"

"Thank you for your help with my questions and concerns. This experience has shown me that StarTex really does care and it is not just a slogan. I thank you for the time you spent and your concern for my issues. Not many companies can say that there COO ever really looks at the customers concerns but it is clear that your company is a step above the rest. I am almost glad that I had my concern to begin with b/c it shows me that your company will take care of me. Warmest Regards,"

"I had been shopping around for electricity service and had contacted around 14 companies prior to making a final decision. When I spoke to the StarTex Power agent, I received the most helpful, courteous and professional customer service I had ever experienced with any company before and this allowed me to feel confident in my decision choosing StarTex Power as my new retail electric provider. Thank you StarTex Power,"

"StarTex Power Management: I spoke with the VP of Service yesterday afternoon, and he said to e-mail a request that you extend my account for another three months. I work as a CSR in a call center, and I just want to let you know that the VP was there for me (the client) and was very friendly and informative, and since that is very hard to come by, I appreciate that very much. Thanks,"

"Dear Management, I just wanted to pass along my feedback on dealing with one of your StarTex employees yesterday. Last night I called StarTex to make a payment on the phone. The StarTex Power agent answered on the first ring and she was very friendly. It is great to be able to get through to a real person. These are the direct contact people with your customers and I hope you treasure them. Thanks for over one year of your service. The other electric provider I used to be with have been trying to win me back but I just laugh at them when they lie to me on the phone."

"Dear Customer Service Manager, I would like to take a minute to express my gratitude and appreciation for your commitment to customer service. Today I spoke with one of your Customer Service Representatives. I had explained to him that I was a recent customer with Star Tex Power and I had a major problem in that I was still being double billed from my old company. I had attempted several times with my old company to get the problem corrected but had not been successful. He quickly took down some information and verified that I had in fact been switched over to Star Tex Power. He went one step further to call my old power company while I was still on the line to ensure that my transfer was complete and ensure that I would no longer be double billed from them. I know he probably spent more time than normal assisting me on my problem but he actually showed that he was committed to providing his customer with the best customer service possible. I greatly appreciate his efforts and commitment. Thanks again,"

"To Whom It May Concern, I wanted to drop a line to give a much appreciated "THANK YOU" to the StarTex Power agent and the VP of Service at your customer center. I have had some health problems as of recent for the last few months. Times have been tough and my wife and I had been a little slow on paying bills. I received a call from Star Tex saying we were getting a disconnect and we needed to pay ASAP. I called back and explained my situation and I needed an extra 3 -4 days until my payroll check arrived in the mail. The StarTex Power agent stepped in to action and treated me like a friend or as my wife said, "Family member". He got with his manager and was able to help us through a hard time. His attitude was a real plus in this time of need for us. We had been customers of another electric provider for ever before we became customers of yours. The other electric provider never had this kind of customer service. I'm sure the StarTex Power agent his boss hear all kinds of stories every day, some true and some that are just plain lies. Whether the StarTex Power agent believed me or not, he went in to action to help me. We need more people like him in customer service. I think Star Tex has found a valuable employee. I suggest giving the agent who helped me his own class for training and giving him a chance at the management level. I have been around customer service for many many years and he truly is a diamond in a mountain full of fake gems. Take good care of him and I’m sure his value will be returned many times over. Everyone will now know who the best Power Company in Texas is! Thank you. Your service truly meant a lot to us."

"To whom it may concern, Hello my name is Todd and I am a customer of StarTex power. I would like you to know that my sales rep was probably the most courteous and professional sales rep that I can think of in my time. She was just as friendly after the sale as she was before the sale and stayed in touch with me nonstop until my needs were met, and followed up with me after words as well. It is in my personal and professional opinion that if StarTex power continues to hire reps like her you will put a huge gap between you and your competition. Thank you for your help and I look forward to working with you in the future."

"To Whom It May Concern, I am writing in regard to a customer service agent. She has been helping me out here recently with numerous connections. I wanted to inform you of her quality of service she has given me in the past, present, and here soon in the future. She has been an asset to me, by getting the job done the first time. She is extremely polite, and hard working. In the past I have had a few complications with a commercial connection, and she helped resolve the situation, even though it was not her department. If she can take the time to help me constantly, I will take the time to inform the proper person(s) of her great and continual help. She is truly an asset to my company, and should be one for your company too. Kindest Regards"

"StarTex, thank you very much for speaking to me on the phone about the plans and services. You were very kind and knowledgeable. Your conversation with me has made me switch my plan from "REP A" to you guys. I have called over five other services in the last week to get assistance and you were the friendliest and most knowledgeable. Thank you for your time and please share this with your supervisor."

"Feel free to share with your supervisor or management that besides the great rate, a big reason I decided to try you guys out was because of your prompt, courteous, friendly and PERSONAL service. It's so refreshing to actually receive an email with a personal email address/direct phone line and offer to help in the future vs. an anonymous customer service response. I've worked in a telecom service center and I know how expensive it is to personally address customer's issues but I believe that service plays a huge role on why people select a carrier. Keep up the great work and if the service is as great as this initial experience, I'll definitely be referring you to my friends!"

"Sir, I would like to thank you for your "BETTER" service first, by allowing customers to know how to contact you and your other executives. Your company appears to be very friendly and customer quality focused. I am leaving "REP A" because they could not do a better job than to take my money without good customer service. Thank you, I look forward to the change."

"Hello,
My name is David T., and I just signed up for service with your company. I switched from "REP A". I want to tell you how much of a pleasure it was to call your company to check the status of my account. Your account Representative was very gregarious and helpful. I am very concerned about the energy policies on our state and federal level. I would hope that your company is looking at new alternatives for creating energy. Don't follow the other electrical companies. Do something different, look toward the future. Your company has an opportunity to change the whole industry and be it's leader for years to come.
Thanks for your time."

"Dear StarTex,
I want to take the time to compliment you on your Customer Service Department. I have been in the process of switching my electric company (to StarTex Power) today, and I have spoken to three of your representatives. I just can't find the words, to express to you how helpful they were, and how impressed I am with them.
I started with Matt B....he was so helpful with all of my questions....I could tell that he really cares about people, and he made a very good first impression for your company. He is very knowledgeable as well. I then decided to sign-up online....to take advantage of your special offer. I ran into a problem online, and called back in to talk to customer service. I'm sorry that I didn't get the young man's name that time....but he was very helpful as well, and suggested I call my current electric company.
The last time I called your Customer Service Department, I talked with Karen B....a wonderful and caring young woman, that really went out of her way, to make sure that I was happy with the whole sign-up process. She was very professional....as well as being very warm, friendly and understanding. She calmed my fraying nerves, and clarified everything for me. If you have any special awards for your representatives, she should definitely receive one. Genuine caring for people is a wonderful quality.
It is so rare to find a company that has customer service people of this caliber, and you have three (that I know of). Because of this, (along with all of your other benefits), I feel that I have made the right decision to become a customer of StarTex Power. Congratulations on your GREAT people!!
Warmest regards,"

"Hello StarTex,
I wanted to be confident on switching from "REP A". I wanted to know more about StarTex to gain that confidence. I reached one of your representatives. Your representative was an absolute joy to speak with and quite helpful. She gave me the confidence to switch to StarTex. Just thought you should know."

"Star Tex Power, I am the Director of Operations for Burger King in and around the Corpus Christi area. Although this is my first day with your company, I must say that I am AMAZED by the level of customer service that I have witnessed so far. Your superiors should know what a terrific job each of you has displayed. It is refreshing to see a business operating as yours is; “like it used to be”. Sincerely, Sam C"

"I called StarTex Power expecting to be on hold for a extended amount of time I wasn’t. Amazing; How do you do it? I spoke with a female Agent she knew her stuff. She had answers to all my questions and concerns. I will tell everybody I know. Carlos B"

"A lady helped me today. SHE IS WONDERFUL. She lead me through all the right things and best things to keep it cheaper for me! THANK YOU! Sincerely,"

"Last month I had some problems with an exceptionally large bill and no way to make the payment all at once, I was personally contacted by the President of Startex who helped me step by step to making payment arrangements, I have never been so pleased with a company. They have to be the best Powercompany around! I recommend Startex to everyone!! Robert A"

"Your quick email response and not waiting on hold when I called earlier today have made my decision to switch to StarTex. Thanks for the timely reply in your busy schedule"

"StarTex Power Agent, Thank you so much for handling my account changes, you've been so helpful, and made the process so pain free, please forward this to your supervisor and let them know how great you've been! Again, thank you! Good customer service is so refreshing! Regards."

"Dear Sir/Madam I have been a customer for about 2 and a half years now, after being referred to you. I have to say that i am absolutely amazed at my power bills compared to what i paid when i was with Reliant. It makes me feel like i have been taken advantage of when they charged me so much, knowing you can give me the exact same thing so much cheaper. I have just received a phone call and email today informing me of an opportunity to renew my contract and reducing my costs even further. I didnt even have to ask!!!!! Thank you so much, the extra money in my pocket means i get to treat my kids more often!!! Nicola"

"I spoke with a Customer Service Representative earlier today and she was very helpful and pleasant. Every time I call your firm, I have encountered very professional, friendly people. Thank you."

"I would like to give kudos to one of your excellent customer service representatives. She was extremely helpful and very courteous. I plan to tell all my friends about your great company and excellent service."

"Dear StarTexPower: I know that it is early in my new service with your company, but I want to let you know that as a customer, I could not be more pleased. I have never in my life received an email from any supplier of goods and services that has personally thanked me for the payment. That is so refreshing, and to know that you appreciate those who "pay their bills". You are to be commended. I also understand that your CEO is a female. If so, she certainly has my favor for running a great company from the customer service standpoint. It is so important to let your customers know that you appreciate them. This is one element that will carry you to success. Please pass along my kudos to the management and the hard working staff."

"

"Several years ago, I switched from Reliant to Startex and everything was wonderful. Your employees made the switch with no problems and they were very polite in answering all my questions. When my contract with Startex expired I switched What a hassle!! They somehow lost my ESI number in their computer system, so I did not get a bill for a long while, and then when it arrived, it had extra charges on it that were only applicable to customers in an incorporated city. That contract has finally expired and I am now back with StarTex. I FEEL LIKE I AM THE PRODICAL SON. Of course, the switch back to StarTex was painless. Everything taken care of with one short phone call. Thanks StarTex!!"

"Times are tough and eveyone likes a chance to save money so I'm passing this information on to you for a possible savings through your electric bill. I've been with Star Tex Power for over 3 years now and I'm very satisfied with their service. I renewed my annual fixed rate contract with them at the kilowatt hour (kWh) rate of 10.5 cents. Please take the time to check the (kWh) rate on your electric bill to see if this could be an opportunity for you to save too. I get nothing out of this but to know I was able to help someone else. My wish is that everyone in the world would reach out someway to do the same."

"Dear StarTex Power: I switched to StarTex Power a few years ago and would just like to say that your Customer Service staff has been exceptionally nice and helpful whenever I happen to call and ask a question. Today I called to cancel my current contract in order to sign a new one at a lower rate and it was a surprisingly hassle-free task. Your Customer Service Agent handled everything with ease and friendliness. Thanks for hiring such nice people to deal with us."

"A Customer Service Agent assisted me today canceling two accounts and opening a new account. He was courteous, friendly, patient... I had a great experience. He made my day! Star TEX Thank you, Thank you for the service you provide I got great rates last year, I thank you for helping us save a few bucks!!"

"Hello, I have just joined the StarTex family as of today, and that is all thanks to your Customer Service Representative. I had been with Reliant well over 9 years. Due to my last bill being explosively high, I decided to activate my right to do something. I went to Houston Consumer Choice site and saw the comparison. However, my final decision would be based on customer service and how I was treated. Your Customer Service Representative was absolutely wonderful and beyond outstanding, great at selling while not being pushy. She, along with the rate, is the reason I have switched my services. Thank you!"

"I am writing you regarding a customer service representative for your company. When I called to inquire about getting electricity through your company, I spoke with a Customer Service Representative. She not only provided me with answers to my questions and concerns, but did so in a timely manor, while making it easy for me to understand everything I would be undertaking by choosing your company to provide my electricity. She spoke clearly, and with confidence displaying a good knowledge of the company she represented as well as the services offered. Your company was possibly the 6th electric company I had called, and not the last. By no means was the deposit I had to pay the most inexpensive. But because of the representatives's excellent customer service, as well as the ease of use of your website, I had decided to enroll with your company. I can only hope that your company will provide the same excellent customer service with my electricity that She provided me over the phone with my inquiry."

"I am a new customer of StarTex and I must say the customer service is exceptional. I received a call to remind me that my payment was due the following day, this has never happened to me!! Plus this is the lowest electricity bill I have ever received, rates are great!!!"

"I just wanted to write to you to express my appreciation for all of the hard work your Agent gave me in setting up the service for my new house in Belton.  I had spoken with her over several weeks because I continued to have problems getting the ESID numbers for the house I am moving into.  I have been a Star Tex customer for over a year and your Agent gave me her extension and kept my information in order to process my service request.  She was very professional and understanding about my dealings with Oncor.  Once I received the ESID number your Agent was able to process the request quickly and I was impressed with the service she provided.  You are to be commended for having representatives such as the Agent I spoke with to assist your customers and I look forward to having a long relationship with your company as my electricity service provider."

""I WISH TO COMPLIMENT ONE OF YOUR REPRESENTIVES .  I JUST SIGNED FOR YOUR SERVICE AND SHE WAS VERY NICE AND HELPFUL.  SHE HAS A SWEET SPIRIT AND YOU CAN TELL SHE LOVES PEOPLE AND LOVES HER JOB.  SOMETIMES YOU DO NOT GET PEOPLE LIKE THAT.  I AM SO THANKFUL SHE ANSWERED THE PHONE WHEN WE CALLED.  GOD BLESS YOU MARIAN.  THANK YOU, ""

"Thank You for the wonderful service... I will recommend your service to others."

"I called a little after 5 (I thought of the question after I hung up, although he did ask me if there was anything else I could help him with), and he was very professional and pleasant. Kudos to the young man. Thank you for making such a mundane thing as electric usage almost enjoyable."

"Thanks to the Agent that assisted me. Your customer service is unbeatable."

"My name is Gordon and I have been a customer of yours for a few months and the service has been nice, and also, convenient! thank you for the good service."

"I have received excellent service from Startex Power representatives. Thank you for helping me transition into my new home without a headache!"

"Thank you very much for your assistance today. It was great to be helped by someone who was so nice and friendly. I ask that you forward this to your manager, they need to be aware you are doing such a great job. Thanks,"

"Thanks! I appreciate your help! You are always so prompt and handle the request so efficiently. I appreciate it very much! :)"

"I just finished up a call where I was transferring service from my current apartment to a new house I just purchased. He was EXTREMELY thorough and patient, and he made sure any concerns I had were addressed before I was even able to ask them. Being as this is my first home purchase, I'm quite unfamiliar with how everything is done especially with having overlapping service dates, but your Agent took the time to explain the procedure. Out of all the people I've talked with getting everything in line for my closing date, he been the best by far. Thanks for the great service!"

"Hello, my name is Matt and I just wanted to let you guys know that I'm extremely pleased with your service. No hidden fees or variable rates. Only honest service that is easy to deal with. You've taken a load of stress off of me with your outstanding work. Thank you StarTex for simply just doing the right thing. I'll be sticking with you guys for awhile."

"StarTex is grrreat and I have recommended you to all my friends already. I mean, when did service everywhere else STOP being this EASY and PLEASANT? Not only are you reasonably priced, but your service is A+, #1, hands-down, the BEST. I cannot recall another company in recent times with which it has been so easy and such a pleasure to deal with. Granted, I am a new customer, but from the very beginning (in establishing service) to just now in paying my first bill, I have been met with nothing but good surprises, and mostly (the most outstanding factor in my opinion) EASE in doing things. No jumping through hoops, no irate customer service agents, no long waits ... just perfect. I want to kiss you! Keep up the good work. Never change please no matter how much you grow! Thank you"

"This is my first month of service with StarTex and I am very impressed by how easy you've made it for me to set up, use and pay for electricity. The bills are very clean and informative, the online payment process is quick, painless and hassle-free. But most of all, I love the great rates! Thanks!"

"Last month I had some problems with an exceptionally large bill and no way to make the payment all at once, I was personally contacted by the President of Startex who helped me step by step to making payment arrangements, I have never been so pleased with a company. They have to be the best Powercompany around! I recommend Startex to everyone!!"

"" I just wanted to express how refreshing it is that your company has great rates and customer service. Thank you for your services and keep up the good work!""

"I just wanted to say that switching to StarTex was the best decision we ever made. I have seen a tremendous savings each month, compared to our other provider. Paying our bill online is so easy and user friendly. I only wished I had signed up for a longer term plan! Keep up the good work StarTex!!""

"I used Startex as my provider and was presented with excellent customer service and overall care.  I switched to another electric company for a slightly lower rate and regretted it! I'm coming back because no other company shows as much care for helping and serving me as a customer than Startex!"

"The online process to switch from my current supplier is amazingly easy and efficient and I love it. It makes life much more bearable without having to waste time with paper application. A job well-done by your Web designer staff."

"There are too many electric companies out there that make promises they don't deliver. StarTex is a perfect example of how this should be done. Individual, personal service. You are doing good things here and I look forward to a long relationship with you. As in any industry there is the best,and there is all the rest..........StarTex is the BEST!!! Thank YOU!"

"I have a good close friend who I worked with at the US Border Patrol last year and she just bought her first home. She was having trouble finding an electric company that would help her install service. I told her to call you, she could not wait and called on Saturday to Star Tex and was able to get her electric service appointment for installation this Friday! I had the best help available and the most understanding and patient ear to listen to me while I was going through my dilemma when I first bought my home but you were there the whole way through. It is because of people like you whose kindness is enduring that others will benefit from, even it is indirectly! I do not know who she spoke too but regardless Star Tex came out to rescue my friend Kristina. I am making sure someone in your company gets this information too so my compliments are known!"

"I would like to give my sincerest compliments to your company on your ability to select an ace, all-star employee! Your Customer Service Representative’s customer service skills were up there with the best I've encountered. As a former CLEC Account Executive, I am well aware of the most competitive nature of your industry and the necessity to not only enroll, but KEEP your clients by standing out from the rest and providing excellent, over-the-top customer service. She was knowlegeable and proficient, and her patience and calm demeanor enabled me to have an enjoyable and informative customer service experience. When my orders for new service were complete, I was left feeling completely confident and comfortable that my electric service was in good and capable hands. Hat's off to Her!"

"Dear Startex Power: I work for a Homeowners Association Management company and we have about 5 different Power companies for many different Properties that we manage. Startex Power never gives us a problem, the bills are accurate, received in enough time and on the rare occasion I have to contact Customer Service they are very efficient If it was up to me all our Properties would be with Startex Power. Some of the other Power companies are nightmares!"

"I just wanted to send a big thank-you to a Manager in your organization. He was most informative about providing me with information on service to my new beach-house. In fact, he personally took my application and said he would handle it. I was most impressed with his knowledge and he is a great salesperson for your organization. I feel I made the right decision selecting your company for electricity and will recommend everyone I meet to your company. Thank you again for making this process so easy!"

"Thank you for your help with my questions and concerns. This experience has shown me that StarTex really does care and it is not just a slogan. I thank you for the time you spent and your concern for my issues. Not many companies can say that there COO ever really looks at the customers concerns but it is clear that your company is a step above the rest. I am almost glad that I had my concern to begin with b/c it shows me that your company will take care of me. Warmest Regards,"

"In this day and age it is great to see a company that s not trying to bilk or swindle its customers. Your prices have gotten lower since I have been a customer and that means a lot to me and my family. Thank you so much for being such a great company!!!"

"I would like to thank you very, very much for helping me to not lose power during my change of residence problem. You are great!"

"Thank you so much for all your help StarTex. I am so glad that I have chosen your company as my provider. Ya'll have been wonderful through this crazy process, and I greatly appreciate it!!! Thanks again,"

"I wish you did [provide power in Victoria]!! You guy's give great service and I tell everyone they need to be with Startex !!"

"StarTex, Thanks for getting back to me so quickly and for the personal service!"

"Hi StarTex!
Wow, thanks for the speedy (or any) reply to my email!.
Thank you for your prompt reply to my email question. Good way to impress me!"

"StarTex, thank you very much for the help with our company. I am very pleased that I switched to StarTex.
Thank you,"

"Your customer service is top-notch. Customer Service agents were great, and it was so nice to NOT be on hold at all."

"Thanks StarTex for being SO helpful....can't wait to see the savings for me.....thanks,"

"Thanks for the fast reply. This gives me another reason of why I choose StarTex beyond just cost savings - Listening and Service."

"Thanks for all of your help StarTex. I just changed to StarTex Power. Your immediate responses to my questions helped make the choice easier. "

"Thank you so much for all your help StarTex. I am so glad that I have chosen your company as my provider. Ya'll have been wonderful through this crazy process, and I greatly appreciate it!!!
Thanks again, "

"Startex Power customer service consistently excels. Today, I spoke with a rep. who exemplified the superior standards set by Startex. I have been a customer for about a year and a half. During that time I have spoken with several different representatives and everytime, without fail, each one has been upbeat, informed and patient. I know that when I call, my call will be answered with a smile. Great rates and great people."