ABOUT STARTEX POWER

	Where are you based?
	What can you tell me about the management team of StarTex Power?

DEREGULATION FACTS

	What does deregulation mean?
	What changed when deregulation began?
	Who is involved in providing my power now that Texas is deregulated?
	There are so many acronyms! What do they mean?
	How can I read my own meter?
	How can I make my home more energy efficient?

ABOUT SWITCHING PROVIDER

	Should I choose a move-in or a switch?
	Will you check my credit?
	Help! I have always paid my bills on time but your website says I need to pay a deposit!
	Where can I get a copy of your contract terms and conditions?
	If I select a contract, is there a fee for cancellation?
	I am moving in to my new home in less than 3 business days, why can’t I get power sooner?
	Why do you need my Social Security Number (SSN)?
	What is this Pass-Through Charge on my first invoice?

ABOUT ONLINE ACCOUNT MANAGEMENT/ ONLINE PAYMENTS

	How do I sign up for an online account?
	How do I pay my bill online?
	What can I do with an online account?
	What forms of payment do you accept?
	Can I go somewhere to make a payment in cash?
	What is a CVV?
	How do I change or renew my contract?

WHAT DO I DO DURING A POWER OUTAGE?

	My power has gone out, who should I call?
	Should I call my metering company, or StarTex Power?

CONTACT US

How to Contact StarTex Power