Hi StarTex Power!
Wow, thanks for the speedy (or any) reply to my email!.
Thank you for your prompt reply to my email question. Good way to impress me!

Your customer service is top-notch. Customer Service agents were great, and it was so nice to NOT be on hold at all.

Your quick email response and not waiting on hold when I called earlier today have made my decision to switch to StarTex Power. Thanks for the timely reply in your busy schedule

I would like to thank you very, very much for helping me to not lose power during my change of residence problem. You are great!

StarTex Power, thank you very much for speaking to me on the phone about the plans and services. You were very kind and knowledgeable. Your conversation with me has made me switch my plan from "REP A" to you guys. I have called over five other services in the last week to get assistance and you were the friendliest and most knowledgeable. Thank you for your time and please share this with your supervisor.

Feel free to share with your supervisor or management that besides the great rate, a big reason I decided to try you guys out was because of your prompt, courteous, friendly and PERSONAL service. It's so refreshing to actually receive an email with a personal email address/direct phone line and offer to help in the future vs. an anonymous customer service response. I've worked in a telecom service center and I know how expensive it is to personally address customer's issues but I believe that service plays a huge role on why people select a carrier. Keep up the great work and if the service is as great as this initial experience, I'll definitely be referring you to my friends!

Sir, I would like to thank you for your "BETTER" service first, by allowing customers to know how to contact you and your other executives. Your company appears to be very friendly and customer quality focused. I am leaving "REP A" because they could not do a better job than to take my money without good customer service. Thank you, I look forward to the change.

Dear StarTex Power,
I want to take the time to compliment you on your Customer Service Department. I have been in the process of switching my electric company (to StarTex Power) today, and I have spoken to three of your representatives. I just can't find the words, to express to you how helpful they were, and how impressed I am with them.
I started with Matt B....he was so helpful with all of my questions....I could tell that he really cares about people, and he made a very good first impression for your company. He is very knowledgeable as well. I then decided to sign-up online....to take advantage of your special offer. I ran into a problem online, and called back in to talk to customer service. I'm sorry that I didn't get the young man's name that time....but he was very helpful as well, and suggested I call my current electric company.
The last time I called your Customer Service Department, I talked with Karen B....a wonderful and caring young woman, that really went out of her way, to make sure that I was happy with the whole sign-up process. She was very professional....as well as being very warm, friendly and understanding. She calmed my fraying nerves, and clarified everything for me. If you have any special awards for your representatives, she should definitely receive one. Genuine caring for people is a wonderful quality.
It is so rare to find a company that has customer service people of this caliber, and you have three (that I know of). Because of this, (along with all of your other benefits), I feel that I have made the right decision to become a customer of StarTex Power. Congratulations on your GREAT people!!
Warmest regards,

Hello StarTex Power,
I wanted to be confident on switching from "REP A". I wanted to know more about StarTex Power to gain that confidence. I reached one of your representatives. Your representative was an absolute joy to speak with and quite helpful. She gave me the confidence to switch to StarTex Power. Just thought you should know.

StarTex Power, I have certainly been delighted with your service provided and I am spreading the word for people to call and switch to you. Thanks again!

StarTex Power, Thank you so much for the prompt attention on my account change request. One less thing for me to worry on! Thank you as well for your kind wishes. I love being a Soldier and the opportunity to meet people such as you in my travels. I am honored to do what I do. Thank you for supporting a Soldier. You may think you were just doing your job, but you do it with a warm personality and wonderful attitude. You can’t make people care; there isn’t enough money in the world. You really care and it makes a difference! Warm Regards

StarTex Power Agent, Thank you so much for handling my account changes, you've been so helpful, and made the process so pain free, please forward this to your supervisor and let them know how great you've been! Again, thank you! Good customer service is so refreshing! Regards.

The StarTex Power representative was the reason I am switching to you. She answered my email promptly and followed up on a second question. I was considering a company that was less expensive, but after talking to their customer rep located in another country, I decided I'd rather work with you.

To Whom It May Concern: Today, the StarTex Power agent handled my questions on my account in a very friendly and professional manner. I sooooooooo appreciate that. In addition he handled four new orders for switching service to StarTex Power very quickly and efficiently and rendered excellent customer service on these transactions also. Thank You

Good evening. I thank you for the wonderful service you have provided us for the last few years. We are moving and have no choice but to go with the only company that services our area because they are still regulated. If I move again to an area you service, I will be back with StarTex Power. Thanks again

To the Supervisor I had a most wonderful visit with your StarTex Power agent today about my account with Star Tex Power. He was very informative and was able to answer all my questions. Not only could I tell he liked his job, later in the conversation he actually stated that he loved his job. Most of your workers really seem to like their jobs there, how cool is that!!! Keep up all your great work! Thank you,

I had been shopping around for electricity service and had contacted around 14 companies prior to making a final decision. When I spoke to the StarTex Power agent, I received the most helpful, courteous and professional customer service I had ever experienced with any company before and this allowed me to feel confident in my decision choosing StarTex Power as my new retail electric provider. Thank you StarTex Power,

StarTex Power Management: I spoke with the VP of Service yesterday afternoon, and he said to e-mail a request that you extend my account for another three months. I work as a CSR in a call center, and I just want to let you know that the VP was there for me (the client) and was very friendly and informative, and since that is very hard to come by, I appreciate that very much. Thanks,

Dear Management, I just wanted to pass along my feedback on dealing with one of your StarTex Power employees yesterday. Last night I called StarTex Power to make a payment on the phone. The StarTex Power agent answered on the first ring and she was very friendly. It is great to be able to get through to a real person. These are the direct contact people with your customers and I hope you treasure them. Thanks for over one year of your service. The other electric provider I used to be with have been trying to win me back but I just laugh at them when they lie to me on the phone.

Dear Customer Service Manager, I would like to take a minute to express my gratitude and appreciation for your commitment to customer service. Today I spoke with one of your Customer Service Representatives. I had explained to him that I was a recent customer with Star Tex Power and I had a major problem in that I was still being double billed from my old company. I had attempted several times with my old company to get the problem corrected but had not been successful. He quickly took down some information and verified that I had in fact been switched over to Star Tex Power. He went one step further to call my old power company while I was still on the line to ensure that my transfer was complete and ensure that I would no longer be double billed from them. I know he probably spent more time than normal assisting me on my problem but he actually showed that he was committed to providing his customer with the best customer service possible. I greatly appreciate his efforts and commitment. Thanks again,

To Whom It May Concern, I wanted to drop a line to give a much appreciated "THANK YOU" to the StarTex Power agent and the VP of Service at your customer center. I have had some health problems as of recent for the last few months. Times have been tough and my wife and I had been a little slow on paying bills. I received a call from StarTex Power saying we were getting a disconnect and we needed to pay ASAP. I called back and explained my situation and I needed an extra 3 -4 days until my payroll check arrived in the mail. The StarTex Power agent stepped in to action and treated me like a friend or as my wife said, "Family member". He got with his manager and was able to help us through a hard time. His attitude was a real plus in this time of need for us. We had been customers of another electric provider for ever before we became customers of yours. The other electric provider never had this kind of customer service. I'm sure the StarTex Power agent his boss hear all kinds of stories every day, some true and some that are just plain lies. Whether the StarTex Power agent believed me or not, he went in to action to help me. We need more people like him in customer service. I think StarTex Power has found a valuable employee. I suggest giving the agent who helped me his own class for training and giving him a chance at the management level. I have been around customer service for many many years and he truly is a diamond in a mountain full of fake gems. Take good care of him and I’m sure his value will be returned many times over. Everyone will now know who the best Power Company in Texas is! Thank you. Your service truly meant a lot to us.

To whom it may concern, Hello my name is Todd and I am a customer of StarTex Power. I would like you to know that my sales rep was probably the most courteous and professional sales rep that I can think of in my time. She was just as friendly after the sale as she was before the sale and stayed in touch with me nonstop until my needs were met, and followed up with me after words as well. It is in my personal and professional opinion that if StarTex Power continues to hire reps like her you will put a huge gap between you and your competition. Thank you for your help and I look forward to working with you in the future.

To Whom It May Concern, I am writing in regard to a customer service agent. She has been helping me out here recently with numerous connections. I wanted to inform you of her quality of service she has given me in the past, present, and here soon in the future. She has been an asset to me, by getting the job done the first time. She is extremely polite, and hard working. In the past I have had a few complications with a commercial connection, and she helped resolve the situation, even though it was not her department. If she can take the time to help me constantly, I will take the time to inform the proper person(s) of her great and continual help. She is truly an asset to my company, and should be one for your company too. Kindest Regards

Dear Sir/Madam I have been a customer for about 2 and a half years now, after being referred to you. I have to say that i am absolutely amazed at my power bills compared to what i paid when i was with 'REP X'. It makes me feel like i have been taken advantage of when they charged me so much, knowing you can give me the exact same thing so much cheaper. I have just received a phone call and email today informing me of an opportunity to renew my contract and reducing my costs even further. I didnt even have to ask!!!!! Thank you so much, the extra money in my pocket means i get to treat my kids more often!!! Nicola

I just wanted to send a big thank-you to a Manager in your organization. He was most informative about providing me with information on service to my new beach-house. In fact, he personally took my application and said he would handle it. I was most impressed with his knowledge and he is a great salesperson for your organization. I feel I made the right decision selecting your company for electricity and will recommend everyone I meet to your company. Thank you again for making this process so easy!

Dear StarTex Power: I work for a Homeowners Association Management company and we have about 5 different Power companies for many different Properties that we manage. StarTex Power never gives us a problem, the bills are accurate, received in enough time and on the rare occasion I have to contact Customer Service they are very efficient If it was up to me all our Properties would be with StarTex Power. Some of the other Power companies are nightmares!

Dear StarTex Power: I switched to StarTex Power a few years ago and would just like to say that your Customer Service staff has been exceptionally nice and helpful whenever I happen to call and ask a question. Today I called to cancel my current contract in order to sign a new one at a lower rate and it was a surprisingly hassle-free task. Your Customer Service Agent handled everything with ease and friendliness. Thanks for hiring such nice people to deal with us.

A Customer Service Agent assisted me today canceling two accounts and opening a new account. He was courteous, friendly, patient... I had a great experience. He made my day! StarTex Power Thank you, Thank you for the service you provide I got great rates last year, I thank you for helping us save a few bucks!!

Dear StarTexPower: I know that it is early in my new service with your company, but I want to let you know that as a customer, I could not be more pleased. I have never in my life received an email from any supplier of goods and services that has personally thanked me for the payment. That is so refreshing, and to know that you appreciate those who "pay their bills". You are to be commended. I also understand that your CEO is a female. If so, she certainly has my favor for running a great company from the customer service standpoint. It is so important to let your customers know that you appreciate them. This is one element that will carry you to success. Please pass along my kudos to the management and the hard working staff.

Times are tough and eveyone likes a chance to save money so I'm passing this information on to you for a possible savings through your electric bill. I've been with StarTex Power for over 3 years now and I'm very satisfied with their service. I renewed my annual fixed rate contract with them at the kilowatt hour (kWh) rate of 10.5 cents. Please take the time to check the (kWh) rate on your electric bill to see if this could be an opportunity for you to save too. I get nothing out of this but to know I was able to help someone else. My wish is that everyone in the world would reach out someway to do the same.

Star Tex Power, I am the Director of Operations for Burger King in and around the Corpus Christi area. Although this is my first day with your company, I must say that I am AMAZED by the level of customer service that I have witnessed so far. Your superiors should know what a terrific job each of you has displayed. It is refreshing to see a business operating as yours is; “like it used to be”. Sincerely, Sam C

Last month I had some problems with an exceptionally large bill and no way to make the payment all at once, I was personally contacted by the President of StarTex Power who helped me step by step to making payment arrangements, I have never been so pleased with a company. They have to be the best Powercompany around! I recommend StarTex Power to everyone!!

Hello, I have just joined the StarTex Power family as of today, and that is all thanks to your Customer Service Representative. I had been with 'REP A' well over 9 years. Due to my last bill being explosively high, I decided to activate my right to do something. I went to Houston Consumer Choice site and saw the comparison. However, my final decision would be based on customer service and how I was treated. Your Customer Service Representative was absolutely wonderful and beyond outstanding, great at selling while not being pushy. She, along with the rate, is the reason I have switched my services. Thank you!

I am writing you regarding a customer service representative for your company. When I called to inquire about getting electricity through your company, I spoke with a Customer Service Representative. She not only provided me with answers to my questions and concerns, but did so in a timely manor, while making it easy for me to understand everything I would be undertaking by choosing your company to provide my electricity. She spoke clearly, and with confidence displaying a good knowledge of the company she represented as well as the services offered. Your company was possibly the 6th electric company I had called, and not the last. By no means was the deposit I had to pay the most inexpensive. But because of the representatives's excellent customer service, as well as the ease of use of your website, I had decided to enroll with your company. I can only hope that your company will provide the same excellent customer service with my electricity that She provided me over the phone with my inquiry.

Thank you very much for your assistance today. It was great to be helped by someone who was so nice and friendly. I ask that you forward this to your manager, they need to be aware you are doing such a great job. Thanks,

Thanks! I appreciate your help! You are always so prompt and handle the request so efficiently. I appreciate it very much! :)

I am a new customer of StarTex Power and I must say the customer service is exceptional. I received a call to remind me that my payment was due the following day, this has never happened to me!! Plus this is the lowest electricity bill I have ever received, rates are great!!!

I just wanted to write to you to express my appreciation for all of the hard work your Agent gave me in setting up the service for my new house in Belton.  I had spoken with her over several weeks because I continued to have problems getting the ESID numbers for the house I am moving into.  I have been a StarTex Power customer for over a year and your Agent gave me her extension and kept my information in order to process my service request.  She was very professional and understanding about my dealings with Oncor.  Once I received the ESID number your Agent was able to process the request quickly and I was impressed with the service she provided.  You are to be commended for having representatives such as the Agent I spoke with to assist your customers and I look forward to having a long relationship with your company as my electricity service provider.

"I WISH TO COMPLIMENT ONE OF YOUR REPRESENTIVES .  I JUST SIGNED FOR YOUR SERVICE AND SHE WAS VERY NICE AND HELPFUL.  SHE HAS A SWEET SPIRIT AND YOU CAN TELL SHE LOVES PEOPLE AND LOVES HER JOB.  SOMETIMES YOU DO NOT GET PEOPLE LIKE THAT.  I AM SO THANKFUL SHE ANSWERED THE PHONE WHEN WE CALLED.  GOD BLESS YOU MARIAN.  THANK YOU, "

Thank You for the wonderful service... I will recommend your service to others.

I called a little after 5 (I thought of the question after I hung up, although he did ask me if there was anything else I could help him with), and he was very professional and pleasant. Kudos to the young man. Thank you for making such a mundane thing as electric usage almost enjoyable.

Thanks to the Agent that assisted me. Your customer service is unbeatable.

I just finished up a call where I was transferring service from my current apartment to a new house I just purchased. He was EXTREMELY thorough and patient, and he made sure any concerns I had were addressed before I was even able to ask them. Being as this is my first home purchase, I'm quite unfamiliar with how everything is done especially with having overlapping service dates, but your Agent took the time to explain the procedure. Out of all the people I've talked with getting everything in line for my closing date, he been the best by far. Thanks for the great service!

I truly appreciate the prompt response that StarTex Power has shown to my issue. I can’t thank you enough for taking the time to care.

Hello StarTexPower, I just got off the phone with your Customer Service. Your Agent was great. He was kind and told me all the information I needed to know. He was very helpful. Great customer service! Thanks!

We were recently victims of a car break-in that resulted in our checkbook being stolen.  This required us to close our checking account and to open a new one.  This in turn created a complete mess for all of our scheduled automatic payments, including the monthly payment to StarTex Power.  I have called several of the companies to whom we make automatic payments and the experience was terrible and only added to an already stressful day.  My call to StarTex Power was the exception.  She was polite, professional, caring and went “the extra mile” to help me resolve the immediate problem and to set up future automatic payments.  Please forward this comment to who ever needs to know what an exceptional person she is.  She made a stressful day better! Sincerely,

Many thanks to the agent i spoke with and your company’s great customer service. My mailed payment did not arrive to you. Many companies would have simply disconnected service. The courteous call by your Representative allowed me to pay by debit card. Thank you so much,

I just became a subscriber TO-DAY ! Had heard a lot about the StarTex; their rates, their contact folks, the company in general, from a close friend who said she was ALWAYS appreciated and pleased. To that end, may I also jump on that bandwagon,... Spoke with a Customer Service rep, Monday, March 8th, and I thought she was dynamite; professional, warm, urgent to to my questions and needs, but not stuffy nor clinical. I HATE calling corporations and then getting stuck with an idiot that only coldly reads generic "answer cards" in front of them,... and won't converse. And presents in inflexible demeanor. Hey, life is a lot of black and white, certainly; but what about all that grey? I loathe getting that kind of reaction. You know what I mean,... the outfit "gives you the business,..." ...it doesn't do business with you... Not the case for the Agent i spoke with... she was really terrific,... and she is another reason I switched to StarTex. She gave me the juice!

To Whom It Concerns: The Agent I spoke with took initiative and she is an EXCEPTIONAL customer service representative. Of all the reps she excelled my expectations and investigated my manners. I commend her on her excellence!

I've had StarTex Power service for the past two years, and have spoken to many different representatives over this time period. I was blown away by the outstanding service provided by your representative. What a pleasant, professional, and customer oriented StarTex Power representative! The Agent jumped right in to resolve my issue, and went out of his way to make it a pleasant experience. He is an asset to your organization, and is a model to follow. Sincerely,

To Whom This May Concern: This is a short note on the help I rcv’d from one of your employees. Whatever question I asked, she responded with correct information, and left no stone unturned. I even made a call to her, and she didn’t act as if it was a bother to her. Very courteous with a smile in her voice. Whenever I receive great customer service I try to let the employee know I appreciate it, especially in this computer age, where talking to a live person is rare. So once again kudos to your Agent, she is one of your best!

Hey Star Tex Power people, I just experienced some AMAZING customer service from one of your Agents. Thought I'd better let someone know. She helped me understand a complex situation, even explained it twice because I didn't get it the first time. She was very patient, followed up with me promptly and, most importantly, made me a very satisfied customer. Thought I'd let you know. Sincerely,

Based on numerous prior experiences with Customer Service Representatives at other companies, I did not expect a call back from StarTex Power. I assumed I would have to follow up at some point in the future to make the rate change. However, within five minutes of sending the fax, I received a call back from one of your agents and within another few minutes, I had a new rate plan! I was very impressed with her competence and follow through and I wanted make sure management was aware of her efforts.

I just wanted to send a Kudos to whoever decided to hire the agent i spoke with as a customer service representative. He was lighthearted, funny, informative, and efficient. It was a joy speaking with him and he was very helpful at a time when I was quite stressed about my power situation.

I can understand why you are JD Powers award recipient. You have good rates and more importantly a very efficient and courteous Customer Service Department. My previous company really lacked customer service and you could be on hold for 30 minutes waiting for offshore support. I appreciate your immediate telephone response and am just so pleased to be your customer. Thanks,

I joined StarTex Power on June 22 and received my first bill today. I am ABSOLUTELY FLOORED AT YOUR PRICES! I knew my rate with you would be less than my old company (the crooks), but was never expecting to save $178.00 over last month's bill! What a wonderful surprise. Because of your reasonable prices I will be able to feed my family this month, without having to run up a credit card. I am already looking forward to the cooler months when I don't have to run the heater or the air conditioning since that will mean I will be able to buy Christmas presents for my family this year without going into further debt or helping my sister who is out of a job right now. I am so sorry I didn't learn of your company sooner, as it would have been worth my while to break my contract and go with your company. I only found out about your company on accident when I had my boyfriend doing an internet search for electricity providers in my area.= I am hoping this is the beginning of a long and wonderful relationship with your company. Times are hard right now for everyone and I would have been truly thankful for just a $100 savings this month, but the $178 savings was a real blessing for me. In a day and age when all you get are complaints from people, I just wanted to be one customer to let you know how much I appreciate your company. I wish StarTex much success so you don't have to lay people off their jobs. Rest assured I am going to tell all my friends about StarTex Power and tell them to get rid of thier providers.

I just wanted to take the time to let you know how impressed I was with your agent this evening. I have grown rather disgusted by the customer service I have received by my current electric provider. Being in the sales/customer service industry myself, I know how important a first impression is. Your agent did an amazing job of patiently listening to me, and answering any and all questions I have. I will have to say that because of him, I am now one of your newest customers. Thank you,

Just wanted to write in and let you know that customer service is great. I have been with two other companies and all I'm going to say is I'm very satisfied with your service. Thanks.

I have been with your company for over two years now and appreciate your overall service and policies to your customers.  The professionalism and courtesy provided by your members are unparallel in today's business world.  I wish other companies would take lessons from you on how to operate a business.  I've called several times with questions, and your representatives were very knowledgeable in how to answer the questions and were even able to help me get a lower rate through honoring their advertising promises.  I have recommended you to all of my family and friends for a fabulous energy rate as well as the excellent customer service for support. You have me for life! Thank you

I just renewed my service with you for 2 years.  I LOVE YOU.  You are the best provider I've ever had.  I had a really horrific experience with Stream Energy and probably paid them thousands of dollars I did not have, and did not owe.  It was horrible.  I thought something was terribly wrong with my house!  But, I had my HVAC system serviced, a new roof and installation installed, a new breaker box installed, a new meter installed, and still, even if I did not run central heat or air, my minimum bill was never less than $250 bucks.  Ever.  What a nightmare.  I had to continuously pull money out of my meager savings to pay those guys. You guys are my angels.  Being that I am currently unemployed, your fair and accurate billing is especially appreciated. Keep up the good work, your customer service is superior.

I must say that I was more than hesitant in making a switch from the "popular" company a year ago but I was tired of being treated like I was a number and not a person. From the moment I contacted StarTex, I was treated like I was the ONLY customer they have had. Over the past year, I have not only had more than reasonable electricity bills, I have received unbelievable service every time I have called with a question or concern! I will never use another electricity company and I highly recommend StarTex to every person I have the chance to! More companies should take their Customer Service departments to the StarTex level! Thanks from a very loyal customer!

Just wanted to let you know that you have been incredibly helpful, and I really appreciate everything you have done.  You guys do have awesome customer service, and we will sticking with star Tex as long as we can, mostly because of how helpful you have been. 

I just wanted to express my thanks for the great customer service you provide.  Everything from the initial set-up, the renewal process and actual notification before your current contract ends, to your billing and payment options, as well as your on-line account access are superior to any other company in this industry in Texas that I’ve worked with.

 

After the horror that I went through with my last service provider, your company shows that the deregulation of the electric service in Texas is not all bad.  I’ve got my mother to switch to you once her contract was up and I will definitely be a voice of support for your company whenever the topic comes up.

Just wanted to say a quick thank you for the great pricing on my electrical bill. Shared the monthly statements with my fellow colleagues and they are so surprised at the low electrical costs I am paying for a 2 level, 1000 sq. ft townhouse.

 

I am so happy I switched over to Startex.

When we built our house we did not have options for power providers.  I was stuck in an agreement at over 17c/kWh. Customer service had long wait times and was terrible when you finally got someone on the line.  When the agreement finally expired I researched at powertochoose.com.  In addition to the rates the thing that drew me to StarTex Power was the positive feedback from existing customers about your customer service. 

I switched almost two years ago and haven't looked back!  Your representatives are always friendly and helpful and I can't complain about wait times. Thanks again for maintaining very competitive rates and offering a consistently high level of customer service!

We switched to StarTex Power in 2009 because you were killing the competition's rates.  We renewed once already and just renewed for another 3 years because your rates are still outstanding and I never hear from you and never have to interact with you, which is exactly the way it should be.  Thanks for providing a great alternative to the other guys.  BTW your 3 year rate is too low b/c we both know that nat'l gas will not stay this cheap for that long. Thanks,

 

 I've been an apartment dweller, by choice, for many years.  Now that I am buying a house and didn't know anything about the myriad of options to choose from...much less the several companies out there, the agent was so very patient with me as I asked her ever so many silly questions.  Poor thing, during our call I even disconnected her by accident and was so very grateful that I was lucky enough to get her back on the phone for my risk assessment and additional dose of my questions.

 

I narrowed down my selection to two; another provider and StarTex Power.  In the end it was her customer service skills that swayed me with her honesty, knowledge and patience to assist a customer in making the correct choice.  The rest is up to StarTex Power.

Just wanted to let you know that after a year of service with StarTex Power, I have decided to renew my contract. I have not had to call customer service, but just the savings on my bill say enough! I cannot even think of ever switching electric companies again! I have told all of my friends and family about StarTex Power, and how much money you guys have saved me and my family! Thanks again!

I just signed up for service with StarTex Power.  My decision was based on a neighbor's reference, your pricing, and my interaction with the customer service rep in the Houston office.  My compliments to agent “A”.  She was knowledgeable and patient in answering all of my questions.  Thanks for an easy transition.

I am a current customer in Houston, but will be relocating to Dallas.  I was debating on whether wanted stay with StarTex Power or switch to another provider.  I decided to stay with StarTex Power for two reasons: (1) I've never had a problem with my service here in Houston, (2) When I called to check for a promo code, one was provided over the phone after hours!  I think your service is excellent and deserved a compliment.  Thanks for making my decision to stay with StarTex Power easy!

I recently had an issue with an erroneous charge that CenterPoint was passing thru to me via StarTex Power billing.  I contacted StarTex Power customer service and spoke to an agent who was not only very courteous but made helpful suggestions.  She not only contacted CenterPoint several times but was so thoughtful as to contact me in the process to let me know that she still had not gotten a response.   The situation was satisfactorily resolved due in large part in my opinion to the details that the agent presented it to CenterPoint.

Please pass on that you guy’s rock, period.  I’ve been with several TDSP providers from Houston to Austin and as long as you stay in business, I will be a loyal customer.

 

It’s the people quite like yourself, yep you.  StarTex Power employs the right people to give the customer “warm and fuzzy” feelings that you really want my business.  I have been called and emailed by someone from your staff before disconnection.  That is PHENOMINAL and commendable to the highest. 

 

No one likes to have their power cut off and the fact that you try to ensure it doesn’t happen to your customers is pinnacle to a great relationship.

 

I love you guys.  I’m glad you’re around and I hope you continue to grow.

Thank you incredibly for looking into this!!!

 

I really appreciate the follow up and detailed information. I do work in IT, but most of the time won't admit it...haha!

 

This may sound trite or overused as a phrase or sentiment, but for me, it's really the truth.....This type of EXCELLENT and timely response is one of the reasons it's a PLEASURE to do business with StarTex Power. I will definitely share with friends and family that you guys are on top of things as an organization, and really make folks feel special.....!!!

 

So again, Thank you incredibly! It's my privilege to be a customer with you!!!

I am not sure if there is anyway you can figure out who my Customer Service rep was today. I just called about 15-20 minutes ago and wanted to make sure this email made it to Management.  I misread my bill and called to complain about it. Once I called the lady I was dealing with was EXTREMELY professional.  I was actually dividing my kwh and my charge I received backwards and thought I was being over charged.  I have had a long day and was a little rude and she was very nice to me the entire time.  Once I realized what I was doing wrong I apologized and she never once had a rude tone with me. She explained my bill properly to me. I just want to let you know how well she handled herself and how much I appreciated it.

I wanted to let you know I spoke with an Agent today and he was so helpful and very courteous. He answered a lot of questions, was patient, and provided wonderful Customer Service.

 

People tend to let companies know when they have a complaint, so I thought you should know how great this person is and give your company a compliment. I will be switching 3 residential accounts to StarTex Power within the next few weeks. Thank you!

Thank You!! I just want to say that StarTex Power has the best Customer Service! What electric provider can you converse with via email:) Thank You very much and have a wonderful weekend!

I just wanted to say thank you so much for beign such a great company!!  We were with ‘REP A’ for a long time and they were awful.  We felt likey they were talking advantage of us.  We would try to call their customer service and it was like trying to unlock a secret code to get them to understand or help us.   We completely appreciate what you do and what you stand for.  Opening the bill is fun and exciting and we don't feel like we have to take out a loan to pay the bill.  I have suggested on facebook to all my friends to join up to your company.   I hope you put ‘REP A’ out of business because you guys deserve the most success.  Keep up the great job!!!!!!!   THank you, thank you, thank you!

I just have to tell you that the Customer Care Agent was very professional in handling your "new security update notification".  He explained everything well, and was very efficient, patient, and courteous in his dealings with me.

 

Great staff, great company!

 

Marcie, even though the company was sold, it is still great with customer service and satisfaction.

We sincerely apologize for the technical issue that has caused some of our customers to receive multiple e-mails with the same message in a short period of time.

We are currently investigating the issue and taking the necessary steps to make sure this won’t happen in the future; however you may continue to receive duplicative emails until the issue is fully resolved. Please disregard any duplicative emails you may receive. Again, we sincerely apologize for any inconvenience the sending of multiple e-mails may have caused and thank you for your understanding and patience.

I just wanted to say that I am extremely satisfied with your company, your employees and your service overall! I recently sold my house and purchased a new one. When the buyer placed her order to switch service before I had a chance to terminate the old house and sign up for new service, my account was flagged since I would be charged the early termination fee. A customer service representative contacted me, told me what new home documentation to fax to StarTex Power, and accounting stayed on top of it and reversed the charge before it would show up on my bill. My mom even uses StarTex Power and I tell all my friends about your service, low rates and no fees. Keep up the good work and congratulations on the success of your company and your employees!! Regards,

Thanks for the GREAT service ! Your site is easy to nav. , online payments a SNAP ! KEEP UP THE GREAT WORK !!!!!

Your online pay site is very easy to use and the best of all the ones that I use. The billing statement is very easy to read. I hope you don’t change either just to change things like so many other think they have to do.

I have recently switched my service from your competitor. One of the reasons for the change was poor customer service. Your representatives great professionalism and customer service demonstrated by this employee Certainly is one of the reasons why you all received the JD Powers award. I have a contract for a year. I look forward to receiving electric service from Star Tex Power!

I am a customer of your company. Today I called in to your customer service line and spoke to a Representative, Please forgive me, but I didn't catch her last name. I just wanted to let you guys know how really great she was. She was friendly and knowledgeable. I never got the vibe that she was only being nice because it's her job. She was professional, patient and courteous. By the time I got off the phone with her I just knew I'd have to email you guys about her. She was just wonderful, and she is just another one of the many reasons that I absolutely love my electric company. Thank you.

I spoke with a young man today with reference to paying my bills with a credit card and the desire to setup an account so that I could keep track of my status with StarTex Power. The agent I spoke with was very helpful and quickly solved all of my problems. I appreciate it when a company hires intelligent, articulate employees that can help me solve my problems in a concise and cheerful manner. Well done...

Marcie and Bob Zlotnik & Staff, I just received the two free passes to the State Fair of Texas. That was very nice of you. Thank you very much. It was a surprise, ...but then it wasn't! After my last call to discuss contract renewal, I asked your operator to pass on a compliment to the owners and staff for doing a good job, because I was impressed at how easy and enjoyable it is to do business with StarTex Power. I told your employee that I have observed a couple of other operations over the years which have impressed me. But now you're IT! I honestly do not know of another business at this time which gets it like you seem to. From just the phone conversations, your customer communications, and the competitive prices I can tell that you are running a Malcolm Baldridge type operation - World Class. Marcie and Bob Zlotnik obviously take pride in their business. They understand how to please the customer, and they are able to promote the importance of that message to the employees. Please accept my congratulations. Keep up the good work. Very impressive. Thanks again for the tickets. Good job!

Thank you StarTex Power for being, quite simply, the very best electrical provider in Texas. Your bill is always accurate and I don't have to worry about the garbage other electric companies have pulled with us. Thank you!

To whom it may concern, I called yesterday to inquire about changing electric providers. I spoke to one of your agents. She was extremely helpful taking time to explain all of the different plans available. She even took the Kilowatts used form my last month’s bill to figure out what it would have been with StarTex Power. It’s so refreshing to know that there are still companies who still have service in their Customer Service Department. Thank you so much and keep up the good work! By the way, I switched last night. J

I had to call the other day to switch my rate plan as I indicated the wrong one on my initial internet sign up (completely my fault). The young man on the phone who helped me was so very courteous and helpful and did not make me feel as though I was a bother. I appreciated his help so much - (I wish I had gotten his name so I could compliment him personally.) Thanks for the help!

Good Day, I wanted to let you know how satisfied I have been with my choice of StarTex Power as my electricity provider. I spoke with one of your service agents today and would also like to tell you what wonderful service he gave me.He provided me with detailed and clearly understandable information on rate plans and options for my account. He answered all of my questions thoroughly and was very and was very polite and well mannered in doing so. It was refreshing to be able to talk to a csr who spoke English understandably and presented such a positive attitude. So often, these things are not provided by other companies and I just wanted to give kudo's where kudo's are warranted. I work for a Hospital system in which excellent customer service is our goal and I feel it is so important to recognize it when dealing with others! Have no doubt that when someone asks me about electricity companies, I am definitely an advocate for StarTex Power. Please do not change anything you are doing! Sincerely,

I just ordered renewal service on-line, BUT, I missed talking with one of your reps who were so EXTRA polite and helpful when I first enrolled. I am HAPPY with StarTex Power so did not BOTHER to check out any other providers. Thanks

To Customer Service Department. We would like to thank one of your employees. She has been an outstanding, understanding, devoted customer service rep we have ever known. Every step she was there. She walked us all the way thru our process for our home business and church. We have never felt so comfortable in all of our beginning processes since we have begun our church. Many processes we had to open and inquire. Just her attitude alone was enough for us to welcome your company into ours. Please acknowledge her for her efforts. She definitely deserve rewarding. Kudos and Hats Off to her. We will be telling many that we come in contact with about your agent and her commitment to us.

Please note that one of your customer service rep was extremely proficient and cordial. She is an example of why I plan to stay with your company for a while after giving away my money for over 10 years to a lesser competitor. I look forward to continual business with your company. Thanks

This is the second time in a year I have felt compelled to pay StarTexPower a compliment. Last year, a customer service representative helped me by answering questions about our monthly invoice. Today, after receiving a very helpful (and clear) contract expiration notice in the mail, I researched local electricity rates online and found that StarTexPower has the best rate plan for my family’s electricity needs - we like the security of 12-month fixed rate plans. So, I used your website to sign up for another year of service. Your website was very user-friendly and the process of choosing our new plan and continuing my service was a simple as can be. Thanks again for offering good rates and great customer service! We’re happy to be StarTexPower customers. -The McLeod Family

I just hung up from talking with one of your agents in Customer Service. I am NOT a current customer but will be joining the ranks soon – in large part because of his care in explaining, not just your company but also, the industry. He gave me insightful answers to my questions and really treated me more as a friend in need of guidance than as a potential customer! Thank you SO much for your help! Way to go! Sincerely,

I am just writing to you to tell you how satisfied I am with your service! I just spoke with a very nice young lady a few minutes ago. I was requesting to switch from a month to month electricity plan to a year contract. The young lady on the other end of the line did a tremendous job in being very informative and helpful throughout the whole process - even when I know that 8 pm is the quitting time for all the customer service agents. Thank you once again and I will be recommending anyone I know looking for electricity to use StarTex Power. Sincerely

I just spoke with one of your customer service reps He helped me sign up for service with your company. I want you to know that he made the process painless and enjoyable, something that I never thought I'd say about signing up for electric service. He is a genuine asset to your firm and I wanted to let you know how much I appreciated his help. Sincerely,

I called today to get some information and request some assistance. Excellent customer service – quick to help me and very knowledgeable. Small things like this will keep me as a customer and I will be recommending to family and friends…

Just wanted to let you know I am a very happy customer. I have not had a single problem since signing up with StarTex Power. Thanks for providing a great service for a great price.

Its refreshing to find a company that hasn't forgotten the basics. Good customer service, competitive pricing, and thinking about the customer first. I work for another provider surprisingly and you couldnt pay me to switch back. (Funny world no?!) Great Job

This is my second renewal contract with Startex. Have been extremely happy with the great rate and superb customer service.No problems,no hassles,no funny business,as it should be,best of luck

StarTex Power, thank you so much for handling my account changes. I have just made the switch from another provider, and immediately the customer service experience I have received has been amazing. Here is my story: Upset over my last provider, I called StarTex Power because of a friend referral who seemed to be a happy customer. Starting there, I called and waited through the usual message announcing a customer service rep would be with me soon. From past experience I expected a long delay or possibly no response at all from a live person. I totally expected to have hang up and call again some other day. While I was waiting, I also sent an email to StarTex Power asking someone to call me ASAP. Suddenly I heard a voice over the phone thanking me for waiting, and almost at the same time, my cell phone rang with a second StarTex Power rep stating she had received my email. Can you imagine my unbelief that I actually had TWO StarTex Power representatives simultaneously trying to reach me? I thanked the second caller and continued talking to the first agent, who was very empathetic and really seemed to care what I thought.  I told her all the reasons I was unhappy with my last provider and told her all the things I expected if I made a switch. she assured me StarTex Power could meet all my expectations. She even made a couple of special phone calls to verify everything. I hung up feeling very confident that everything would be handled with no more hassles and no more billing problems. Now here it the kicker, my new StarTex Power friend, called me the next day to make sure I didn’t have any other questions or concerns?  StarTex was the first provider I called to make a switch, and I hope I never have to switch again. Oh, and by the way, I still haven’t heard a word from my former provider who promised on line they would get back with me within 24 hours.

Hello, Just a note to say thanks for the expert billing and service I have received with your company. Its rare these days that one can say this but I have to say my service with STARTEX POWER has gone on without a hiccup. Not sure who signed me up there, but I remember them being pleasant as well. Well thanks again!

To Whom it May Concern: I am writing simply to thank you for the fairness with which you treat your customers, including your variable-rate customers. Your billing statements, terms of service, and website are a great breath of fresh air. Other REPs are giving the free market a bad name, but not StarTex Power. Yours very truly,

Hello, my name is Matt and I just wanted to let you guys know that I'm extremely pleased with your service. No hidden fees or variable rates. Only honest service that is easy to deal with. You've taken a load of stress off of me with your outstanding work. Thank you StarTex Power for simply just doing the right thing. I'll be sticking with you guys for awhile.

StarTex Power is grrreat and I have recommended you to all my friends already. I mean, when did service everywhere else STOP being this EASY and PLEASANT? Not only are you reasonably priced, but your service is A+, #1, hands-down, the BEST. I cannot recall another company in recent times with which it has been so easy and such a pleasure to deal with. Granted, I am a new customer, but from the very beginning (in establishing service) to just now in paying my first bill, I have been met with nothing but good surprises, and mostly (the most outstanding factor in my opinion) EASE in doing things. No jumping through hoops, no irate customer service agents, no long waits ... just perfect. I want to kiss you! Keep up the good work. Never change please no matter how much you grow! Thank you

I just wanted to express how refreshing it is that your company has great rates and customer service. Thank you for your services and keep up the good work!

I just wanted to say that switching to StarTex Power was the best decision we ever made. I have seen a tremendous savings each month, compared to our other provider. Paying our bill online is so easy and user friendly. I only wished I had signed up for a longer term plan! Keep up the good work StarTex Power!!"

This is my first month of service with StarTex Power and I am very impressed by how easy you've made it for me to set up, use and pay for electricity. The bills are very clean and informative, the online payment process is quick, painless and hassle-free. But most of all, I love the great rates! Thanks!

Thank you for your help with my questions and concerns. This experience has shown me that StarTex Power really does care and it is not just a slogan. I thank you for the time you spent and your concern for my issues. Not many companies can say that there COO ever really looks at the customers concerns but it is clear that your company is a step above the rest. I am almost glad that I had my concern to begin with b/c it shows me that your company will take care of me. Warmest Regards,

In this day and age it is great to see a company that s not trying to bilk or swindle its customers. Your prices have gotten lower since I have been a customer and that means a lot to me and my family. Thank you so much for being such a great company!!!

There are too many electric companies out there that make promises they don't deliver. StarTex Power is a perfect example of how this should be done. Individual, personal service. You are doing good things here and I look forward to a long relationship with you. As in any industry there is the best,and there is all the rest..........StarTex Power is the BEST!!! Thank YOU!

I would like to give my sincerest compliments to your company on your ability to select an ace, all-star employee! Your Customer Service Representative’s customer service skills were up there with the best I've encountered. As a former CLEC Account Executive, I am well aware of the most competitive nature of your industry and the necessity to not only enroll, but KEEP your clients by standing out from the rest and providing excellent, over-the-top customer service. She was knowlegeable and proficient, and her patience and calm demeanor enabled me to have an enjoyable and informative customer service experience. When my orders for new service were complete, I was left feeling completely confident and comfortable that my electric service was in good and capable hands. Hat's off to Her!

StarTex Power customer service consistently excels. Today, I spoke with a rep. who exemplified the superior standards set by StarTex Power. I have been a customer for about a year and a half. During that time I have spoken with several different representatives and everytime, without fail, each one has been upbeat, informed and patient. I know that when I call, my call will be answered with a smile. Great rates and great people.